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FTA unveils Taxpayer Charter outlining UAE tax rights and duties

9 rights and 4 obligations now formally set out for every UAE taxpayer. Here's what it means for your business.

9 Taxpayer Rights 4 Taxpayer Obligations Applies to VAT, Excise & Corporate Tax Raqeeb Whistleblower Programme
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    The UAE's Federal Tax Authority has issued a Taxpayer Charter formally setting out 9 rights and 4 obligations that govern the relationship between the FTA and every registered taxpayer, across VAT, excise tax and corporate tax. Rights include fair treatment, privacy of information, timely responses, and the right to appeal or file a complaint. Obligations include filing accurate information on time, cooperating with reviews, and helping prevent tax evasion, including through the FTA's Raqeeb whistleblower programme. Knowing both sides helps a business stay compliant while understanding exactly what it can expect from the FTA.

    Why It Matters

    Why the Taxpayer Charter matters for your business

    The Federal Tax Authority's Taxpayer Charter formalizes how the FTA treats every taxpayer in the UAE, setting out clear rights around fair treatment, privacy and timely responses, alongside obligations to file accurately and cooperate with audits. Understanding both sides helps a business stay compliant while knowing exactly what it can expect from the FTA and how to raise a concern if something goes wrong.

    FTA Taxpayer Charter outlining UAE tax rights and duties

    What the Charter Confirms

    Rights vs obligations

    Taxpayer Rights

    Fair treatment, consistent application of the law, privacy, timely responses, representation, appeal, and the right to complain.

    Taxpayer Obligations

    Comply with tax laws, provide accurate and timely information, cooperate with the FTA, and help prevent tax evasion.

    Greater Transparency

    A clear, published reference for how the FTA treats every taxpayer, reducing ambiguity in disputes.

    Formal Appeal Rights

    A defined process for challenging FTA decisions and raising complaints.

    Compliance Clarity

    A clear obligations checklist businesses can use to self-assess their compliance posture.

    Practical Guidance

    What this means for your business

    Review Your Filings

    Confirm your VAT, excise and corporate tax filings meet the accuracy and timeliness obligations.

    Know Your Appeal Route

    Understand how to formally appeal or complain if you disagree with an FTA decision.

    Cooperate With Reviews

    Respond promptly if the FTA requests information or opens a review.

    Talk to an Advisor

    Get a compliance check against the Charter's obligations before an issue arises.

    Reference

    Rights and obligations at a glance

    RightsObligations
    Fair and equal treatmentComply with UAE tax laws
    Consistent application of tax lawProvide accurate information on time
    Privacy of taxpayer informationCooperate with the FTA during reviews or audits
    Timely responses from the FTAHelp prevent tax evasion
    Right to representation 
    Right to appeal 
    Right to file complaints 

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    Frequently Asked, and Ready When You Are

    Taxpayer Charter, answered, plus a direct line to our team

    What is the FTA Taxpayer Charter?+
    The Taxpayer Charter is a document issued by the UAE's Federal Tax Authority that formally lists the rights taxpayers are entitled to and the obligations they must meet, aimed at improving transparency and taxpayer awareness.
    What rights does the Taxpayer Charter give businesses?+
    It confirms rights including fair treatment, consistent application of tax law, privacy of information, timely responses from the FTA, the right to representation, the right to appeal, and the right to file complaints.
    What obligations does the Taxpayer Charter set out?+
    Businesses are expected to comply with tax laws, provide accurate information on time, cooperate with the FTA during reviews or audits, and help prevent tax evasion.
    What should I do if I disagree with an FTA decision?+
    The Charter confirms your right to appeal an FTA decision and to file a formal complaint if you believe you have been treated unfairly, using the FTA's established review and dispute channels.
    What is Raqeeb?+
    Raqeeb is the FTA's whistleblower programme, allowing individuals to report tax evasion or non-compliance, referenced alongside the Taxpayer Charter as part of the FTA's broader compliance framework.
    Does the Taxpayer Charter apply to VAT and corporate tax?+
    Yes, the Charter applies across the taxes the FTA administers, including VAT, excise tax and corporate tax, since it governs the relationship between the FTA and all registered taxpayers.

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