Dubai has achieved a customer happiness rate of 93% - Smart Zones® UAE
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Dubai has achieved a customer happiness rate of 93% – Reports says

Dubai’s customer happiness rate reached an impressive 93%, while the employee happiness index in the emirate achieved a notable 88%, according to the 2023 Dubai Government Customer and Employee Happiness Indices released on Thursday.

Last year, Dubai government entities reported an average customer happiness rate of 93%, with the Mohammed bin Rashid Housing Establishment leading the way with a remarkable 97.7%. Other entities that excelled in customer happiness included the Dubai Electricity and Water Authority (96.7%) and the Dubai Corporation for Ambulance Services (96.1%).

The Employee Happiness Index, as per the report by the Dubai Government Excellence Program (DGEP), stood at an average of 88% for the year 2023. The General Directorate of Residency and Foreigners Affairs led in employee happiness with a score of 95.17%, followed by the Mohammed bin Rashid Housing Establishment (94.91%) and the Endowment and Minors Trust Foundation (Awqaf Dubai) (94.51%).

On Thursday, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai, expressed appreciation for the exceptional efforts, saying, “Your exceptional efforts are appreciated and are a source of tremendous pride for Dubai. By giving your best to the people of this emirate, you are enhancing Dubai’s leadership in the field of exceptional government services.”

“I am proud of all Dubai’s government entities for achieving customer happiness levels above 90% and raising the average to 93%. The Dubai Government works tirelessly to improve its services, driven by the vision of Sheikh Mohammed bin Rashid Al Maktoum, and we are entirely committed to continuous development,” he added.

The results of the mystery shopper study revealed an impressive average happiness level of 94.8% with government entities.

CUSTOMER HAPPINESS INDEX

  • Mohammed bin Rashid Housing Establishment: 97.7%
  • Dubai Electricity and Water Authority: 96.7%
  • Dubai Corporation for Ambulance Services: 96.1%

EMPLOYEE HAPPINESS INDEX

  • General Directorate of Residency and Foreigners Affairs: 95.17%
  • Mohammed bin Rashid Housing Establishment: 94.91%
  • Endowment and Minors Trust Foundation (Awqaf Dubai): 94.51%

   

Publish January 19, 2024

Source: https://www.zawya.com/en/business/retail-and-consumer/dubai-records-customer-happiness-rate-of-93-w8bq55cy

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